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Would You Consider Yourself a Leader That Uses Positive Methods?

Would You Consider Yourself a Leader That Uses Positive Methods?

If you want to learn impressive and highly effective methods that will have your teams crushing it, then check this out.

Recently I stumbled on an article written in the Harvard Business Review that specifically addressed the impact of positive leadership.  

The article was titled, Proof That Positive Work Cultures Are More Productive. In the article, the authors cited two distinct studies by Gallup and the Queens School of Business on the effects of employee disengagement due to negative work environments.  

The facts are startling... 

If you want to learn impressive and highly effective methods that will have your teams crushing it, then check this out.

Recently I stumbled on an article written in the Harvard Business Review that specifically addressed the impact of positive leadership.  

The article was titled, Proof That Positive Work Cultures Are More Productive. In the article, the authors cited two distinct studies by Gallup and the Queens School of Business on the effects of employee disengagement due to negative work environments.  

The facts are startling... 

 Copyright © 2018 Call Center Best Practices. All rights reserved and other such important stuff.

 Copyright © 2018 Call Center Best Practices. All rights reserved and other such important stuff.

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Positive Leaders Are Successful Because They Inspire and Focus On Achieving Results Using Proven Positive Methods.

Positive Leaders Are Successful Because They Inspire and Focus On Achieving Results Using Proven Positive Methods.

Read the report below to learn how easy it actually is to utilize positive leadership tactics to improve employee engagement, which will improve results in your call center.

Read the report below to learn how easy it actually is to utilize positive leadership tactics to improve employee engagement, which will improve results in your call center.

Positive Leaders Are More Effective!

Positive Leaders Are More Effective!

From The Harvard Business Review...

"Proof That Positive Work Cultures Are More Productive."

Compares and Contrasts the effects of Employee Engagement on the bottomline.

From The Harvard Business Review...

"Proof That Positive Work Cultures Are More Productive."

Compares and Contrasts the effects of Employee Engagement on the bottomline.

The power of positive leadership is astounding on employee engagement and overall workforce performance!

The chart below represents the difference in a company's performance when your employees are less than 50% engaged compared to greater than 50% engaged.  

The power of positive leadership is astounding on employee engagement and overall workforce performance!

The chart below represents the difference in a company's performance when your employees are less than 50% engaged compared to greater than 50% engaged.  

Use These Positive Leadership Tactics To Crush It!

Use These Positive Leadership Tactics To Crush It!

As you can see, the positive results speak for themselves and reinforce the impact that Positive Leadership has on performance and begs the question, why aren't more companies utilizing these methods?

Basically, the chart above shows that when employees are engaged, which is the result of positive leadership, then performance exceeds in all categories (blue bars in the chart.)  Clearly, this reinforces the need to improve your positive leadership approach.

Don't you think?

Of course the alternative looks something like this... Poor Performance!

As you can see, the positive results speak for themselves and reinforce the impact that Positive Leadership has on performance and begs the question, why aren't more companies utilizing these methods?

Basically, the chart above shows that when employees are engaged, which is the result of positive leadership, then performance exceeds in all categories (blue bars in the chart.)  Clearly, this reinforces the need to improve your positive leadership approach.

Don't you think?

Of course the alternative looks something like this... Poor Performance!

So the big question is how do we set-up ourselves for success?

So the big question is how do we set-up ourselves for success?

As stated before, Positive Leadership improves employee engagement, and this in turn improves performance.  But just as important is the improvement in morale, and the ability to control cost on employee turnover, and health costs.

But what excites me and should excite you too is the positive environment that is created.  Employees and leaders understand and feel that they can achieve any goal that is put in front of them.  Having this attitude just makes winners.  And when it comes to performance, winning is the name of the game.

Now that you know the power of positive leadership, what are you going to do about it?

As stated before, Positive Leadership improves employee engagement, and this in turn improves performance.  But just as important is the improvement in morale, and the ability to control cost on employee turnover, and health costs.

But what excites me and should excite you too is the positive environment that is created.  Employees and leaders understand and feel that they can achieve any goal that is put in front of them.  Having this attitude just makes winners.  And when it comes to performance, winning is the name of the game.

Now that you know the power of positive leadership, what are you going to do about it?

The "Positive Leadership Modules" Meets These Needs and Then Takes It To The Next Level...

Check out what's covered and then ask yourself, "will this help me and my team?"

The "Positive Leadership Modules" Meets These Needs and Then Takes It To The Next Level...

Check out what's covered and then ask yourself, "will this help me and my team?"

Positive Leadership Training Topics

Positive Leadership Training Topics

  • Self-Esteem
  • Self-Esteem

We all need to remember that the right mental conditioning can be the key to achieving our goals in life.

If you expect to fail, guess what? You probably will. But if you truly expect to succeed, your mind will take you through your door of success. It all depends how you feel about yourselfSelf?esteem develops in the same manner as attitudes: over long periods of time. You are not born knowing who you are or what you are.

This section instructs how to increase your self-esteem.

We all need to remember that the right mental conditioning can be the key to achieving our goals in life.

If you expect to fail, guess what? You probably will. But if you truly expect to succeed, your mind will take you through your door of success. It all depends how you feel about yourselfSelf?esteem develops in the same manner as attitudes: over long periods of time. You are not born knowing who you are or what you are.

This section instructs how to increase your self-esteem.

  • Expectations
  • Expectations

Your thoughts about yourself are often expressed in terms of expectations: how far you believe you can go and what you feel you can do. People tend to behave in a way that supports their own ideas of how successful or incompetent they are. This somewhat mysterious power of expectation is often referred to as the self-fulfilling prophecy.

What is meant by the term self-fulfilling prophecy?

Your thoughts about yourself are often expressed in terms of expectations: how far you believe you can go and what you feel you can do. People tend to behave in a way that supports their own ideas of how successful or incompetent they are. This somewhat mysterious power of expectation is often referred to as the self-fulfilling prophecy.

What is meant by the term self-fulfilling prophecy?

  • Accentuate the Positive
  • Accentuate the Positive

Most of us have been brought up to believe that it is not “right” to say nice things about one’s self or, for that matter, about others. We’re going to do an exercise now that attempts to change that attitude!

Most of us have been brought up to believe that it is not “right” to say nice things about one’s self or, for that matter, about others. We’re going to do an exercise now that attempts to change that attitude!

  • Examples of the Pygmalion
  • Examples of the Pygmalion

Let’s take a look at a few examples of the Pygmalion effect.

One study described the effect of teachers’ expectations of students’ performance. When teachers had high expectations for certain students (those students which the teachers had been lead to believe had higher intellectual and learning capabilities), those students learned at a faster rate. What was discovered was that the teachers unintentionally communicated their high expectation to the students and the students rose to the challenge.

Let’s take a look at a few examples of the Pygmalion effect.

One study described the effect of teachers’ expectations of students’ performance. When teachers had high expectations for certain students (those students which the teachers had been lead to believe had higher intellectual and learning capabilities), those students learned at a faster rate. What was discovered was that the teachers unintentionally communicated their high expectation to the students and the students rose to the challenge.

  • Build Self-Esteem
  • Build Self-Esteem

So how do we as managers help to build self-esteem in our subordinates?

Well, you probably anticipated this next statement: we need to start with ourselves.Identify and accept your limitations. Accept your limitations and become realistic about who you are and what you can and cannot do. Don’t try to demand perfection, live up to the “superwoman image, or live up to the “super achiever” image.

Take responsibility for your decisions, for communications, and for building relationships.

So how do we as managers help to build self-esteem in our subordinates?

Well, you probably anticipated this next statement: we need to start with ourselves.Identify and accept your limitations. Accept your limitations and become realistic about who you are and what you can and cannot do. Don’t try to demand perfection, live up to the “superwoman image, or live up to the “super achiever” image.

Take responsibility for your decisions, for communications, and for building relationships.

  • Positive Reinforcement
  • Positive Reinforcement

This simple rule can save you countless hours of frustration and extra work; it can save your company thousands or even millions of dollars: “You get what you reinforce!”

Here’s why: You may think that you are reinforcing your employees to do the things that you want them to do, but are you really?

This simple rule can save you countless hours of frustration and extra work; it can save your company thousands or even millions of dollars: “You get what you reinforce!”

Here’s why: You may think that you are reinforcing your employees to do the things that you want them to do, but are you really?

  • Positive Feedback
  • Positive Feedback

Think about a time in your life when you felt you accomplished something important, but no one seemed to notice. Try to remember the feeling that surfaced inside you.

Think about a time in your life when you felt you accomplished something important, but no one seemed to notice. Try to remember the feeling that surfaced inside you.

  • One Person Can Make The Difference
  • One Person Can Make The Difference

Identify a person (not a family member) in your life who consistently confirms your behaviors. That is, he or she freely gives you positive reinforcement and makes you feel good about yourself and your work.

Identify a person (not a family member) in your life who consistently confirms your behaviors. That is, he or she freely gives you positive reinforcement and makes you feel good about yourself and your work.

  • Use Recognition for Positive Results
  • Use Recognition for Positive Results

Sometimes we forget some of the basic principles of meaningful recognition.

There are 9 basic guidelines to positive recognition: Discover how in the modules…

Sometimes we forget some of the basic principles of meaningful recognition.

There are 9 basic guidelines to positive recognition: Discover how in the modules…

How Effective Is the Positive Leadership Module?

How Effective Is the Positive Leadership Module?

The effectiveness of this frontline leadership training tool is simply that it has 3 extremely valuable processes it follows:

The effectiveness of this frontline leadership training tool is simply that it has 3 extremely valuable processes it follows:

  • Proven Formula: The Positive Leadership Module formula is considered a best practice approach.
  • Proven Formula: The Positive Leadership Module formula is considered a best practice approach.
  • Interactive: This course is designed to be interactive to help facilitate self-discovery, which has been proven to facilitate understanding and comprehension.
  • Interactive: This course is designed to be interactive to help facilitate self-discovery, which has been proven to facilitate understanding and comprehension.
  • Participant and Facilitator Guides: Positive Leadership comes with both a participant and facilitator guide, which helps guide both the leader and the participant
  • Participant and Facilitator Guides: Positive Leadership comes with both a participant and facilitator guide, which helps guide both the leader and the participant

Here's a sneak peak into the modules...

Here's a sneak peak into the modules...

The value of this module is that it helps you and your team achieve consistent and dependable call center performance.  Additionally, we designed this from years discovering what had worked in other top performing centers.  

This is a "Best Practice" approach and provides the frontline leadership development that is severely needed.  Moreover, you will find this module very flexible in terms of training, which means you can run a formalized program or train it in your staff meeting.  The choice is all yours!

The value of this module is that it helps you and your team achieve consistent and dependable call center performance.  Additionally, we designed this from years discovering what had worked in other top performing centers.  

This is a "Best Practice" approach and provides the frontline leadership development that is severely needed.  Moreover, you will find this module very flexible in terms of training, which means you can run a formalized program or train it in your staff meeting.  The choice is all yours!

What Other Call Center Leaders Are Saying...

What Other Call Center Leaders Are Saying...

"The Positive Leadership and the Role of a Supervisor is awesome! These modules are high quality and cover all aspects that are important when providing my frontline teams with the tools to create predictable performance. My Supervisors are growing and improving everyday and I contribute that to these modules."

"The Positive Leadership and the Role of a Supervisor is awesome! These modules are high quality and cover all aspects that are important when providing my frontline teams with the tools to create predictable performance. My Supervisors are growing and improving everyday and I contribute that to these modules."

J. Guider

J. Guider

"Our operations teams were looking for something that would help newly hired team leads understand their role as well as make the transition successfully. This training is excellent and our performance has improved 10X since instituting this program."

"Our operations teams were looking for something that would help newly hired team leads understand their role as well as make the transition successfully. This training is excellent and our performance has improved 10X since instituting this program."

F. Harding

F. Harding

"I was recently promoted and was having a difficult time making this transition. Performance was suffering and I was very stressed. I actually purchased the Role of a Supervisor and Positive Leadership for myself, however, now we run all of the frontline leaders through this program now. I highly recommend it."

"I was recently promoted and was having a difficult time making this transition. Performance was suffering and I was very stressed. I actually purchased the Role of a Supervisor and Positive Leadership for myself, however, now we run all of the frontline leaders through this program now. I highly recommend it."

C. Patricio

C. Patricio

"I will be honest, I was skeptical. My director of training brought these modules to my attention and although they looked good, I decided to not take action. However, we have had a hard time bringing new Team Leads up to speed, so I decided to test out the 60-day guarantee. Once we started running our leadership team through this module, we saw an immediate lift to performance."

"I will be honest, I was skeptical. My director of training brought these modules to my attention and although they looked good, I decided to not take action. However, we have had a hard time bringing new Team Leads up to speed, so I decided to test out the 60-day guarantee. Once we started running our leadership team through this module, we saw an immediate lift to performance."

P. Shaw

P. Shaw

100% Satisfaction Guaranteed!

100% Satisfaction Guaranteed!

We want to make sure you feel 100% comfortable with "Positive Leadership", that is why we are offering you a 100% money-back guarantee!  No questions asked...

We want to make sure you feel 100% comfortable with "Positive Leadership", that is why we are offering you a 100% money-back guarantee!  No questions asked...

Positive Leadership is a great tool to help you drive performance.  It is an excellent resource to help identify what's important and how to achieve it.  

We train our client teams using this tool and we have many case studies that has reinforced why this training is so beneficial for you.  It is proven!  

But we also understand that you may have some trepidation, and so we are offering a 60-Day Money-Back guarantee.  This gives you enough time to get the materials in your hands and test it out.  And if you decide that this is not for you then simply request a refund.  It is that simple!

Positive Leadership is a great tool to help you drive performance.  It is an excellent resource to help identify what's important and how to achieve it.  

We train our client teams using this tool and we have many case studies that has reinforced why this training is so beneficial for you.  It is proven!  

But we also understand that you may have some trepidation, and so we are offering a 60-Day Money-Back guarantee.  This gives you enough time to get the materials in your hands and test it out.  And if you decide that this is not for you then simply request a refund.  It is that simple!

When You Get The Positive Leadership

When You Get The Positive Leadership

  • Instant Access To the Members area
  • Both the Participant and Facilitator Modules
  • 60-Day, 100% Satisfaction Guarantee
  • Instant Access To the Members area
  • Both the Participant and Facilitator Modules
  • 60-Day, 100% Satisfaction Guarantee

I'm Greg Meares, managing director of CallCenterBestPractices.com and you have my guarantee!

I'm Greg Meares, managing director of CallCenterBestPractices.com and you have my guarantee!

Your purchase is safe and secure with our protected payment processor. 

Your purchase is safe and secure with our protected payment processor. 

To your success,

Greg Meares

PS - With this module you can expect to see an increase in productivity, Absenteeism and attrition will drop, Customer and Employee loyalty will go up.  Your life as a call center leader will improve.

To your success,

Greg Meares

PS - With this module you can expect to see an increase in productivity, Absenteeism and attrition will drop, Customer and Employee loyalty will go up.  Your life as a call center leader will improve.

Normally this is priced at $147 But You Can Get It for $97 While Timer Still Has Time Left (trust me once timer ends you will not see this price again on this page!)

Normally this is priced at $147 But You Can Get It for $97 While Timer Still Has Time Left (trust me once timer ends you will not see this price again on this page!)

Employee Engagement Through Positive Leadership

Employee Engagement Through Positive Leadership

Positive Leadership Is The Solution..

Positive Leadership Is The Solution..

  • Positive Leadership is a life changing skill - Effective leadership creates an environment of well-being. It impacts both our work and personal lives.
  • Positive Leadership is a life changing skill - Effective leadership creates an environment of well-being. It impacts both our work and personal lives.
  • Handle Leadership with Care - Positive Leadership must be preserved and nurtured. It is a daily responsibility that requires preparation, practice, and sharing
  • Handle Leadership with Care - Positive Leadership must be preserved and nurtured. It is a daily responsibility that requires preparation, practice, and sharing
  • One Person Can Make a Difference - Organizational transformation can begin with one person in the right position or given an opportunity to succeed. When positive leadership and positive attitudes prevail, the path to success becomes wider and smoother
  • One Person Can Make a Difference - Organizational transformation can begin with one person in the right position or given an opportunity to succeed. When positive leadership and positive attitudes prevail, the path to success becomes wider and smoother