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The Role of a Supervisor provides a clear successful path for new leaders, as well as, a great development module to help your current leaders learn, understand and to take action on improving Call Center performance.

The Role of a Supervisor provides a clear successful path for new leaders, as well as, a great development module to help your current leaders learn, understand and to take action on improving Call Center performance.

Click the button below to learn The 3 Vital Tips To Improving Performance In Your Call Center.  This is a webinar replay.

Click the button below to learn The 3 Vital Tips To Improving Performance In Your Call Center.  This is a webinar replay.

TRAITS FOR PEAK PERFORMANCE

TRAITS FOR PEAK PERFORMANCE

Those traits that a supervisor must adopt and make their own to lead an organization to peak performance

Those traits that a supervisor must adopt and make their own to lead an organization to peak performance

DETERMINING REQUIRED CHARACTERISTICS

DETERMINING REQUIRED CHARACTERISTICS

It’s not just about managing others; supervisor’s will evaluate their own performance against a set of quality standards to maintain an agreed upon level of leadership characteristics.

It’s not just about managing others; supervisor’s will evaluate their own performance against a set of quality standards to maintain an agreed upon level of leadership characteristics.

ROLES AND RESPONSIBILITIES DEFINED

ROLES AND RESPONSIBILITIES DEFINED

There is a direct link between roles and responsibilities for both the supervisor and staff that should tie back to the objectives, strategies and personality of the company they work for.

There is a direct link between roles and responsibilities for both the supervisor and staff that should tie back to the objectives, strategies and personality of the company they work for.

CREATE CONSISTENT CALL CENTER PERFORMANCE

CREATE CONSISTENT CALL CENTER PERFORMANCE

If you want to create consistent performance, then you need to start with your frontline leadership team. "The Role of a Supervisor" provides a clear path for new leaders, as well as, a great development module to help your current leaders learn, understand and to take action on improving performance.

The Role of a Supervisor Is Specifically Designed To Help Your Frontline Leaders Achieve Amazing Results By Understanding 3 Key Objectives...

If you want to create consistent performance, then you need to start with your frontline leadership team. "The Role of a Supervisor" provides a clear path for new leaders, as well as, a great development module to help your current leaders learn, understand and to take action on improving performance.

The Role of a Supervisor Is Specifically Designed To Help Your Frontline Leaders Achieve Amazing Results By Understanding 3 Key Objectives...

 Copyright © 2018 Call Center Best Practices. All rights reserved and other such important stuff.

 Copyright © 2018 Call Center Best Practices. All rights reserved and other such important stuff.

"The value of this module is that it helps you and your team achieve consistent and dependable call center performance.  Additionally, we designed this from years discovering what had worked in other top performing centers.  This is a "Best Practice" approach and provides the frontline leadership development that is severely needed.  Moreover, you will find this module very flexible in terms of training, which means you can run a formalized program or train it in your staff meeting.  The choice is all yours!" 

"The value of this module is that it helps you and your team achieve consistent and dependable call center performance.  Additionally, we designed this from years discovering what had worked in other top performing centers.  This is a "Best Practice" approach and provides the frontline leadership development that is severely needed.  Moreover, you will find this module very flexible in terms of training, which means you can run a formalized program or train it in your staff meeting.  The choice is all yours!" 

Greg Meares / Managing Director

Greg Meares / Managing Director